Privacy Policy

Last updated: 25 April 2025

1. Who We Are

Talion Graffix is a sign writing and vehicle graphics business operated by Bradley Hardy, based at 12 Fraser Road, Erith, DA8 1QJ.

For data protection purposes, Bradley Hardy is the Data Controller. If you have any questions about how we handle your data, you can contact us at:

• Email: bradley@taliongraffix.co.uk
• Phone: 07442 255226
• Address: 12 Fraser Road, Erith, DA8 1QJ

2. What Data We Collect

We may collect the following personal data when you interact with our website or contact us directly:

• Your name
• Your email address
• Your phone number
• Your company name (if applicable)
• Your project location or postcode
• Details of your enquiry or project requirements
• How you found us (optional)

We do not collect sensitive personal data (such as health information, financial data, or government identifiers) through this website.

3. How We Collect Your Data

We collect personal data in the following ways:

• Contact / quote form — when you submit an enquiry through our website contact form
• Email — when you email us directly at bradley@taliongraffix.co.uk
• Phone — when you call or message us by phone or WhatsApp
• Cookies — basic analytics cookies may be set when you visit our website (see Section 7)

4. Why We Use Your Data (Legal Basis)

We use your personal data for the following purposes, each with a corresponding legal basis under UK GDPR:

• To respond to your enquiry — Legitimate interests / pre-contractual steps
• To provide a quote or carry out work — Performance of a contract
• To contact you about your project — Legitimate interests
• To comply with legal obligations — Legal obligation

We do not use your data for automated decision-making or profiling.

5. How We Share Your Data

We do not sell, rent, or trade your personal data to any third parties.

Your data may be processed by the following trusted third-party services in the course of operating our website:

• Formspree — our contact form processor, used to deliver your enquiry to our email inbox. Formspree processes data in accordance with their own privacy policy. For more information visit formspree.io

We may also disclose your information if required to do so by law, or to protect the rights, property, or safety of Talion Graffix or others.

6. How Long We Keep Your Data

We retain personal data only for as long as is necessary for the purposes for which it was collected:

• Enquiries that do not result in a project — up to 12 months
• Customer records for completed projects — up to 6 years (for accounting and legal purposes)

After these periods, data is securely deleted or anonymised.

7. Cookies

Our website may use cookies — small text files stored on your device — to help us understand how visitors use the site. We use only essential and basic analytics cookies. We do not use advertising or tracking cookies.

You can control and/or delete cookies through your browser settings at any time. For more information on managing cookies visit aboutcookies.org.

8. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — you can request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data where there is no lawful reason to retain it
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to us processing your data on the basis of legitimate interests
• Right to data portability — you can request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at bradley@taliongraffix.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first.

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and recommend you read their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: bradley@taliongraffix.co.uk
• Phone: 07442 255226
• Post: Talion Graffix, 12 Fraser Road, Erith, DA8 1QJ